Dear Team,
I hope this message finds you well.
It has been a week since I completed the Options Trading Strategies in Python: Intermediate course, and I have yet to receive the certificate. I understand that the certification is issued by NSE, but I believe a prompt follow-up from your end could help expedite the process.
What’s more disappointing is the lack of proper after-sales support. Despite reaching out to the learning consultant, I haven’t received a clear or satisfactory response regarding the timeline.
I kindly request you to look into this matter and provide me with an update on when I can expect to receive the certificate.
Looking forward to your prompt response.
Best regards,
Hi Akshay,
Firstly, I sincerely apologize for the inconvenience you’ve faced and for the delay in communication regarding your certificate. We truly appreciate your patience.
As the certificate is issued by NSE, the typical processing time is between 30 to 45 days post course completion. That said, I completely understand your concern and will personally follow up with the concerned team to ensure there are no delays from our end.
We genuinely value your feedback and will take this as an opportunity to improve our post-course support experience.
Rest assured, I will keep you updated and share the certificate with you as soon as it becomes available. Please feel free to reach out to me directly if you have any further questions or need assistance with anything else.
You can reach out to me at Akhilesh.s@quantinti.com