Quantra® Payments & Refunds Support¶

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Where can I find my past payment details?¶

After logging in, clicking the icon on the top right corner of your screen will open a dropdown menu which contains a Transaction Details field. On clicking this field, you will be redirected to a page where all your payment records have been listed for your perusal.

I am unable to make payments for paid courses, what should I do?¶

If you are unable to make payments for paid courses on the Quantra® website, just go over to our Contact Us Page or email us at quantra@quantinsti.com. We will make sure that we help you in resolving your issues at the earliest.

My payment got debited but I am unable to see my courses in the dashboard.¶

In such a case, you can follow the steps below:

Wait for a few minutes, if you have just made the payment. You should mostly receive a payment confirmation email along with the course details.
Else, you can reach out to the Customer Success team at quantra@quantinsti.com with the necessary screenshots & details of the enrolled course(s).

I am unable to find my purchased course in the dashboard. What should I do?¶

In such a case, firstly, you should confirm if the payment for the course was successful. Post confirmation, if you're still unable to see the course in your dashboard, you can simply write to us at quantra@quantinsti.com and our Customer Satisfaction Team will address your query at the earliest.

What is the refund policy at Quantra?¶

We respect your time, and hence, we offer concise but effective short-term courses created under professional guidance. We try to offer the most value within the shortest time. Once a purchase is made, we offer complete course content. We follow no refund policy.

What if my question is not answered here?¶

If you have any other questions that are not answered on this page, simply reach out to us through the Contact Us Page or email us at quantra@quantinsti.com. We will make sure that we help you in resolving your issues at the earliest.