Page Not Loading on Quantra®

For best learning experience, always keep your browser updated!

Click here for details about the compatible browser(s) & its version(s).

The videos in my course are not loading. What should I do?

The videos might not load due to the following reasons:

1. Internet Speed: In case you're experiencing slow internet speed, it is advisable to switch to a network with better speed.

2. Browser Version: To have the best learning experience on Quantra, it is advisable to update the internet browser to its later version. To know about the minimum required version for your browser, please refer to the Browser Version page of the support documentation here.

3. Loading Errors: At times, the page fails to load correctly due to various reasons. In such a case, you can simply Refresh your webpage or Restart your browser.

Important Information

You can also try a Hard Refresh of your browser or Clear the cache by selecting the Clear Browsing Data option in the Settings option.

For Windows or Mac, you can follow the steps here.

Additional Information

If you're still unable to see your videos, simply reach out to us through the Contact Us Page or email us at quantra@quantinsti.com. We will make sure that we help you in resolving your issues at the earliest.

The PDFs in my course are not loading. What should I do?

The PDF might not load due to the following reasons:

1. Browser Version: To have the best learning experience on Quantra, it is advisable to update the internet browser to its later version. To know about the minimum required version for your browser, please refer to the Browser Version page of the support documentation here.

2. Internet Speed: In case you're experiencing slow internet speed, it is advisable to switch to a network with better speed.

3. Loading Errors: At times, the page fails to load correctly due to various reasons. In such a case, you can simply Refresh your webpage or Restart your browser.

Important Information

You can also try a Hard Refresh of your browser or Clear the cache by selecting the Clear Browsing Data option in the Settings option.

For Windows or Mac, you can follow the steps here.

Additional Information

If you're still unable to see your PDFs, simply reach out to us through the Contact Us Page or email us at quantra@quantinsti.com. We will make sure that we help you in resolving your issues at the earliest.

The Jupyter notebooks in my course are not loading. What should I do?

In general, the Jupyter notebook takes about 60 seconds to load and you will be able to see the action messages in realtime beneath the Quantra logo.

However, in case you're still unable to see the Jupyter notebook, it might be due to the following reasons:

1. Internet Speed: In case you're experiencing slow internet speed, it is advisable to switch to a network with better speed.

2. Browser Version: To have the best learning experience on Quantra, it is advisable to update the internet browser to its later version. To know about the minimum required version for your browser, please refer to the Browser Version page of the support documentation here.

3. Loading Errors: At times, the page fails to load correctly due to various reasons. In such a case, you can simply Refresh your webpage or Restart your browser.

Important Information

You can also try a Hard Refresh of your browser or Clear the cache by selecting the Clear Browsing Data option in the Settings option.

For Windows or Mac, you can follow the steps here.

Additional Information

If you're still unable to see your Jupyter notebook, simply reach out to us through the Contact Us Page or email us at quantra@quantinsti.com. We will make sure that we help you in resolving your issues at the earliest.

A page on the website is not loading. What should I do?

In case any of the pages on Quantra is not loading, it might be due to the following reasons:

1. Internet Speed: In case you're experiencing slow internet speed, it is advisable to switch to a network with better speed.

2. Browser Version: To have the best learning experience on Quantra, it is advisable to update the internet browser to its later version. To know about the minimum required version for your browser, please refer to the Browser Version page of the support documentation here.

3. Loading Errors: At times, the page fails to load correctly due to various reasons. In such a case, you can simply Refresh your webpage or Restart your browser.

Important Information

You can also try a Hard Refresh of your browser or Clear the cache by selecting the Clear Browsing Data option in the Settings option.

For Windows or Mac, you can follow the steps here.

Additional Information

If you're still unable to see your Jupyter notebook, simply reach out to us through the Contact Us Page or email us at quantra@quantinsti.com. We will make sure that we help you in resolving your issues at the earliest.